Frequently Asked Questions

Key to Poland designs and organizes private tours to Poland. We work with private groups as well as small group tours that individuals or couples can join. View our sample itineraries here: Tours to Poland.

If you would like a create a custom tour to Poland, we can easily design this for you. Fill out this form or call us at 1-907-538-6217. Learn more about our private tours to Poland here: Private Tours.

We are travel experts and are available to help you create your dream itinerary, make reservations or assist in other areas. We are here to help you enjoy your time in Poland.

In the time of instant bookings and quick reservations, we want to slow things down a little. We pride ourselves on small group size which allows us to focus on and get to know each traveler individually. We promote a sustainable, responsible and respectful form of travel which means you will have access to high quality services such as authentic cuisine, attractions, activities and guides. We want to share with you the Poland that we love and create a memorable experience for our guests.

Learn more about us here.

We specialize in designing custom itineraries for each of our groups. This means that every trip is unique and created with your specific group in mind. We understand that each client has different expectations, needs and interests. We believe private tours are the best way to discover Poland.

Prior to making a booking, we want to know about you, your group and your travel preferences. First call us directly at 1-907-538-6217 or fill out this simple introductory form to let us know about your plans. We will create an itinerary for you that includes your dates, accommodation suggestions, domestic transport and activities as well as describe all additional options. Since we are designing this itinerary specifically for you, we encourage your suggestions and feedback. The service cost for the itinerary is $500 and is taken out of the final price of your tour. This service fee is non-refundable.

After you have approved the itinerary and price, we require a deposit to book your dates. Keep in mind your tour is not confirmed until we receive your deposit.

In order to book your tour with us, we require a downpayment of 30% of the total price. This deposit is due at least 60 days prior to your departure.

In order to make an online credit card payment, we will send you a link that will direct you to a secure third-party payment page. We accept all major credit cards.

After making your payment, you will receive an email confirming your tour to Poland and a credit card receipt.

We understand that circumstances happen that are outside of your control. As a small business, we take care of each traveler individually and always try to find the best solution.

If you need to cancel your trip to Poland more than 60 days before your departure we will send you a full refund with the exception of the non-refundable $500 for your detailed itinerary. If you cancel your tour less than 45 days prior to departure, we will keep the non-refundable $500 itinerary fee and the 30% deposit. If you cancel your tour less than 30 days prior to departure, no refund will be issued.

 We strongly recommend a purchase of travel protection insurance when booking your tour to Poland (continued in next section).

We require that all of our guests purchase comprehensive travel insurance prior to their tour to cover any unexpected events. Make sure that your health insurance will work in Poland in case of an emergency. It is our priority to ensure safe travel so a proof of insurance is required before you begin your tour.

Travel protection gives travelers coverage for unexpected events such as a cancelled flight, serious illness or other extenuating circumstances.

Before purchasing travel insurance, you may want to check with your credit card company. Many credit cards offers travel insurance options for their customers. We encourage you to contact them and explain your travel plans. Remember that you will need to obtain travel insurance prior to booking a tour with us or purchasing your flight tickets.

Key To Poland does not book flights to Poland. This allows for our clients to select the best flight options for their group as well as extend their time in Poland or add other destinations to their travel. Your tour begins when we pick you up from the airport in Poland. If you need flight recommendations we are happy to help answer any questions.

More about flights: Flights To Poland

All United States citizens require a passport to visit Poland. Your passport should be valid for 6 months after the date of your scheduled return. You do not need a visa to visit Poland from the United States.

We require your passport details prior to accepting your booking. If you renew your passport after you have booked your tour, it is important that you submit the new information to us as soon as possible.

Yes, Poland is a safe travel destination. Always practice and follow general safety guidelines like you would at home.

More detailed information here: Safety In Poland

Yes! We frequently work with guests that have specific dietary restrictions. Prior to all travel, we contact you to gather all pertinent information about your group. This helps us better understand your expectations and all other special requests or requirements you may have for the trip.

When we speak, we ask that you share any dietary restrictions, limitations or preferences. We ask that you be as specific as possible. We share this information with our guides and restaurants so that you will not have to worry during the trip.

We take sustainability in tourism very seriously and are always trying to improve our business methods. We not only want to create great tours and experiences for our guests, but also promote and support local nature, communities and culture.

Learn more about our values: Key To Poland's Sustainability Commitment